If the problem occurs, it can be related to a font installed by Windows. Move the selected fonts to a temporary folder in the desktop. In the Control Panel, double-click Fonts.Ĭhoose all the fonts in the Fonts folder, except the fonts installed by Windows. Important: Take a backup of all fonts before performing these steps. Use the Down Arrow key to select the first font, then hold the key down to scroll through all your fonts. Note: If Font Book crashes, restart Font Book, and scroll through the fonts one by one to determine which font caused the crash. Choose the top-most font in the Font column and press Cmd+A to select all the fonts.Choose All Fonts in the Collection column.Refer to this document for setting up a Local Administrator Account.Log in again using the newly created user account, install Adobe Captivate, and then launch it.Click the padlock icon to prevent further changes.Click Create User. Ensure that you enable the option Allow user to administer this computer.A password hint helps you remember your password. Enter a password that you can remember (such as test) in the Password and Verify fields.An account name is generated automatically. Enter a full name for the account (for example, type test).Click the plus sign near the lower-left corner of the window and choose a type of account from the New Account pop-up menu.Click the padlock icon and enter your administrator name and password.From the Apple menu, choose System Preferences. Click Users & Groups. Create a different account, log in to the new account, and then launch Adobe Captivate. Log out of the current user account and then log back in using a new Administrator account. Log in and log out of current user account Double-click the file CleanPreferencesMac.Navigate to the folder where Captivate is installed on your computer (The default location is typically Applications > Adobe Captivate 2019).Double-click the file CleanPreferencesWin.bat.Navigate to the folder where Captivate is installed on your computer (The default location is typically C:\Program Files\Adobe\Adobe Captivate 2019 圆4).On your Windows desktop/laptop, right-click AdobeCaptivate.exe and select Run as administrator. On the toolbar, click Help > Check for Updates. If you are using Adobe Captivate, and Captivate crashes or behaves unexpectedly on starting the product or even while working on a particular workflow, perform one of these:
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